Safe System of Work Policy

SMARTePLANS will be undertaking property visits in line with all of Public Health England’s recommendations and has produced a Safe System of Work agreement that has been signed by all of our Surveyors.

Property visits will only be carried out if the Surveyor is well and has no symptoms of COVID-19 (however mild). No visits will take place to any household which is isolating or where an individual has been classed as ‘at-risk’.

Surveyors will keep a 2-metre distance from household occupants, they will washing hands regularly (for at least 20 seconds) and will be following the advice to never touch their face, eyes, nose or mouth, cough or sneeze into shoulder and wash hands afterwards.

Key considerations for our Surveyors when working on customers’ premises:

When discussing an appointment with an occupier/agent, they will check that no occupants are self-isolating, displaying any symptoms of COVID-19, and/or have received a positive diagnosis. This also applies when collecting keys from a branch.

Where the householders are not self-isolating, displaying any symptoms, and have not been diagnosed with COVID-19, Surveyors may attend, whilst exercising general best practice in line with the latest "Government guidance for the public".

This will include the wearing of additional PPE, such as disposable gloves, shoe covers, a face mask and using hand sanitiser and antibacterial wipes.

Surveyors will put on a fresh pair of gloves and shoe covers for every appointment (at the front door before knocking) and remove/dispose of them before returning to their vehicle. Face masks will be used for a maximum use of 6 hours.

We will be especially vigilant of those persons currently identified as most at risk, such as the over-70’s, and/or those with underlying health issues – insisting on a good level of communication between occupier/agent to ensure these visits go smoothly.

In summary, our Surveyors will:

• Keep a 2-metre distance from any agent/household occupants.

• Wash hands regularly for at least 20 seconds and not touch face, eyes, nose or mouth.

• Check if any occupants are self-isolating, displaying any symptoms of COVID-19, and/or have received a positive diagnosis.

• Request that the property be prepared suitably for the visit, by opening all internal doors and windows, to minimise contact and achieve good ventilation.

• Use disposable gloves, shoe covers and a face mask at every appointment.

• Regularly using hand sanitiser and antibacterial wipes.

• Wipe down equipment after each appointment.

What will we request from the property occupier to ensure work is carried out safely?

Surveyors will not move anything whilst at the property (including bins).

When booking the job, the occupier/agent should ensure that the property has been prepared suitably for the visit and understands that it won’t be possible for us to do any supplementary tidying. I.e. if they don’t want an item in the photograph/3D scan then they must remove it/tidy it away beforehand.

Ensure thorough cleaning has taken place before the visit.

Alongside Public Health England’s advice, the Government have advised that keeping a property clean is an effective way of ensuring that COVID-19 doesn’t spread. Frequently touched surfaces such as door handles, handrails, remote controls and table tops should be cleaned using regular household cleaning products. Wherever possible, disposable washing-up gloves and aprons should be worn for cleaning.

As Government advice during the COVID-19 pandemic is being constantly updated, we will amend our procedures in line with the latest guidance, as/when changes are published.


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